Contact Us, FAQ, and Help
Anything and Everything You May Need
Contact Us
- Products and General Inquiries: please email general questions to orders@skinthology.com or call (213) 984-4677 Monday to Friday between 8AM to 5PM (PST). Customer service representatives will respond to all e-mails inquiries typically within 1 business day.
- Returns: please email return merchandise requests to orders@skinthology.com
- Privacy Policy: please email privacy policy questions to webmaster@skinthology.com
- Business Development: please email inquiries about advertising or partnering opportunities to bizdev@skinthology.com
- Technical Support : please website or technical assistance questions to webmaster@skinthology.com
Customer service centers are closed for the following 2012 Holidays: New Year (1/1/2012 and 1/2/2012), President's Day (2/20/2012), Memorial Day (5/28/2011), Independence Day (7/4/2012), Labor Day (9/3/2012), Thanksgiving (11/22/2012), Day After Thanksgiving (11/23/2012), and Christmas (12/25/2012)
Corporate Headquarters
Skinthology.com
5 Argonaut Avenue
Aliso Viejo, CA 92656
FAQ
How do I track my order?
To track the status of your order, you will need to log-in to your Skinthology.com account. Please go to "My Account".
What are your shipping costs?
Orders are usually processed in 1-2 business days and shipped the next business day.
- All orders under $45 within the USA are eligible for $5 Flat Rate Standard Shipping
- All orders over $45 within the USA are eligible for FREE USPS Priority Shipping.
- We reserve the right to use alternative shipping methods such as UPS and FedEx at our sole discretion, at no additional charges.
- We do not ship to international locations.
Estimated
shipping costs are available by viewing your shopping cart, and final
shipping costs are displayed on the order confirmation page.
How long does it take to process my orders?
Orders are usually processed in 1 to 2 business days and shipped the following business day via USPS Priority Mail. Expedited orders are shipped the same day if order is received before 12 p.m. PST.
How do I return a product?
Products can only be returned for a refund within14 days after RMA# is issued and within 45 days of purchase in its original factory sealed packaging. Please contact orders@skinthology.com for a RMA#. Include a copy of your receipt, RMA#, and product in a secured packaging.
How long does it take to receive my orders?
Our products are shipped from Southern California which can take anywhere from 1 to 3 days, depending on your location.
What if I am allergic to the products I purchased?
Products should not be purchased or used without consultation from your dermatologist, physician, or skin care specialist. We assume no responsibility in any and all cases that produce negative affects on our customers. We are merely a distributor of the products that we carry and cannot provide manufacturer guarantees for the effectiveness of the products.
Additional Help Topics
Find quick answers to your questions below.
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